Privacy Policy

Cleaner Putney Privacy Policy

This Privacy Policy explains how Cleaner Putney collects, uses, stores and protects personal data of all Cleaner Putney customers in the Cleaner Putney service area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. By using our cleaning services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all Cleaner Putney customers located within our service area, including individuals, households, landlords, tenants, letting agents and business customers who request or receive cleaning services from Cleaner Putney. It also applies to individuals who contact us with enquiries about our services or who otherwise interact with us in relation to our business.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, service address, billing address, and other contact details you choose to provide. Booking and service details, such as preferred days and times, types of cleaning required, property access instructions that you choose to provide, details about your property relevant to our work, and any notes relating to your booking. Payment and billing information, such as records of payments made, payment status, and related accounting information, collected in line with our legal and accounting obligations. Communication records, such as emails, messages and notes from telephone conversations or in-person discussions relating to quotations, bookings, feedback, complaints or queries. Technical and usage data where relevant, such as information about how you use our website or communicate with us online, including basic device and browser information and pages visited. Marketing preferences, such as your choices about receiving service updates or marketing communications from us.

How we collect your personal data

We collect personal data directly from you when you contact us, request a quotation, make a booking, or communicate with us about your service. This may be done by telephone, through online forms, by post, or in person. We may also collect personal data indirectly where a third party such as a letting agent, landlord, tenant, or corporate client provides your details to arrange cleaning services on your behalf. In such cases, we will use your data only for the purposes described in this Privacy Policy.

Lawful bases for processing your data

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process your data to take steps at your request before entering into a contract and to perform our contract with you, such as managing bookings, providing cleaning services, and handling payments. Legal obligation. We process certain data to comply with legal and regulatory obligations, such as tax, accounting and record-keeping requirements. Legitimate interests. We process data where it is necessary for our legitimate business interests, such as managing our operations, improving our services, handling customer queries, and protecting our business and customers, provided that your interests and fundamental rights do not override those interests. Consent. In some limited situations, for example where required for certain types of direct marketing communications, we may process your data on the basis of your consent. You may withdraw your consent at any time, without affecting the lawfulness of processing that took place before your withdrawal.

How we use your personal data

We use your personal data for the following purposes:

To provide our cleaning services, manage appointments, access the property, and deliver a safe and effective service. To communicate with you about quotations, bookings, rescheduling, cancellations, service updates and after-service follow-up. To process payments, manage invoicing, deal with refunds and address any billing queries. To manage our relationship with you, including handling feedback, responding to enquiries and managing complaints or disputes. To operate, manage and improve our business, including maintaining internal records, carrying out reporting and analysis, and planning staff allocation and scheduling. To comply with legal and regulatory obligations, including accounting, taxation and responding to lawful information requests from authorities where required. To send you service-related communications and, where permitted by law and your preferences, marketing communications about our services. You may opt out of marketing communications at any time.

Data retention and storage

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. In general, we keep core customer and booking records for as long as you remain an active customer and for a reasonable period afterwards in case of queries or disputes. Financial records, including invoices and payment information, are normally retained for the period required by law. Communication records may be retained for a period that allows us to manage our relationship with you and to respond to any complaints or legal claims. When personal data is no longer needed, we will securely delete, anonymise or otherwise dispose of it in accordance with our data retention practices and legal obligations.

Data processors and third parties

We may use carefully selected third party service providers who act as data processors to assist us in delivering our services and managing our business. These providers may offer services such as payment processing, accounting support, customer management tools, secure data storage, or website hosting. Where we use data processors, they are only permitted to process your personal data on our documented instructions, for the purposes specified by us, and subject to appropriate confidentiality and security obligations. We may also share personal data where required by law, for example with regulatory or public authorities, or in connection with legal proceedings or the protection of our legal rights. We do not sell your personal data to third parties.

International data transfers

Where we transfer personal data outside the United Kingdom or the European Economic Area in connection with the use of certain service providers, we take steps to ensure that an adequate level of protection is in place for your data, in line with applicable data protection law. This may include using standard contractual clauses or ensuring that the recipient is in a country that has been formally recognised as providing an adequate level of data protection.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees and contractors who need to know it for business purposes, using secure storage arrangements where appropriate, and providing guidance to our staff to help them handle personal data responsibly. While we take reasonable steps to safeguard your data, no system can be completely secure, and you should take care when sharing information with us.

Your data protection rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:

Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you. Right to rectification. You have the right to request that we correct or complete any inaccurate or incomplete personal data about you. Right to erasure. In certain circumstances, you may have the right to request the deletion of your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing. Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or assess an objection you have raised. Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object to the use of your personal data for direct marketing. Right to data portability. In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.

If you wish to exercise any of these rights, we may need to verify your identity before responding to your request. We will respond within the timeframes required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or applicable law. Any updated version will apply to all Cleaner Putney customers in the Cleaner Putney service area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.