Terms And Conditions

Cleaner Putney Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Cleaner Putney to its customers. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Cleaner Putney, the cleaning service provider.

1.2 Client means the individual or organisation requesting and paying for the services.

1.3 Premises means the property or properties where the services are to be carried out.

1.4 Services means the cleaning or related services provided by the Company to the Client, whether on a one-off or recurring basis.

1.5 Cleaner means any employee, contractor, or representative engaged by the Company to perform the services.

1.6 Agreement means the contract between the Company and the Client comprising these Terms and Conditions and the details of the booking as confirmed by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial cleaning services and any related services that may be agreed with the Client from time to time.

2.2 The specific tasks, frequency, and duration of the services will be agreed at the time of booking and confirmed in writing by the Company.

2.3 Any additional services requested by the Client that are outside the original agreement may be subject to additional charges and will be provided only if the Company confirms availability.

2.4 The Company reserves the right to decline a booking or suspend services where the Premises are unsafe, unsanitary to a degree that prevents safe working, or where the Client fails to comply with these Terms and Conditions.

3. Booking Process

3.1 Bookings may be made through the Companys website or other booking channels as may be made available by the Company from time to time.

3.2 When making a booking, the Client must provide accurate information, including the type and size of the Premises, required services, access arrangements, and any special requirements.

3.3 All bookings are subject to acceptance by the Company. A booking will be considered accepted only when the Company sends a written confirmation setting out the date, time, type of service, and the applicable charges.

3.4 The Company may, at its discretion, conduct an initial assessment of the Premises to confirm the scope of work and pricing, particularly for large, commercial, or specialist cleaning services.

3.5 The Client is responsible for ensuring that someone is available to provide access to the Premises at the agreed time. If access is not available, this may be treated as a late cancellation and charges may apply in accordance with these Terms and Conditions.

4. Pricing and Payments

4.1 The price for the services will be communicated to the Client at the time of booking and confirmed in writing. Prices may be on a fixed-fee basis for particular jobs or on an hourly basis.

4.2 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes.

4.3 The Company reserves the right to revise its prices from time to time. Any changes to ongoing or recurring services will be notified to the Client in advance and will not affect services already booked and confirmed, except where the scope of work has changed.

4.4 Payment terms will be stated in the booking confirmation. The Company may require payment in advance for one-off or end of tenancy services, and may require card details or other payment authorisation for the purposes of securing the booking.

4.5 For recurring services, payment may be taken after each visit or in accordance with an agreed billing schedule. The Client must ensure that valid payment details are provided and kept up to date.

4.6 If payment is not received on the due date, the Company may suspend services until payment is made in full and may charge interest on overdue amounts at the statutory rate, together with any reasonable costs incurred in collecting the debt.

4.7 The Client is responsible for all bank or card processing fees that may arise from their chosen method of payment, where applicable.

5. Cancellations, Rescheduling, and Access

5.1 The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period for cancellation or rescheduling will be stated in the booking confirmation, and in the absence of such statement, a minimum of 24 hoursnotice shall apply.

5.2 If the Client cancels or reschedules a booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the booked service.

5.3 If the Cleaner arrives at the Premises at the agreed time and is unable to gain access, waiting time and call-out charges may apply, or the visit may be treated as a late cancellation, in which case the applicable cancellation fee will be charged.

5.4 The Company may cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, adverse weather conditions, or operational issues. In such cases, the Company will offer an alternative appointment as soon as reasonably practicable. The Company will not be liable for any loss or damages arising from such cancellation or rescheduling, other than a refund of any pre-paid amounts for the affected visit if a rescheduled time cannot be agreed.

5.5 Repeated cancellations, missed appointments, or non-payment may result in the Company terminating the Agreement with immediate effect.

6. Client Obligations

6.1 The Client must provide a safe working environment for the Cleaner, including safe access to and from the Premises.

6.2 The Client must inform the Company of any health and safety risks, structural issues, alarms, security arrangements, or other matters that may affect the performance of the services.

6.3 The Client shall ensure that utilities required to carry out the services, such as electricity and water, are available at the Premises during the appointment.

6.4 The Client is responsible for securing valuables, cash, and delicate items prior to the commencement of any services. The Company will not be responsible for loss or damage to items that were not reasonably secured or disclosed to be of particular value.

6.5 The Client must not ask or permit the Cleaner to carry out tasks that are unsafe, unlawful, or outside the scope of domestic or commercial cleaning work, such as lifting excessively heavy items or working at unsafe heights.

7. Company Responsibilities

7.1 The Company will provide the services with reasonable care and skill, consistent with professional cleaning standards and within the scope agreed with the Client.

7.2 The Company will ensure that Cleaners are appropriately trained and instructed to carry out the services.

7.3 The Company will take reasonable steps to ensure reliability and continuity of service, but does not guarantee that the same Cleaner will attend every visit.

7.4 The Company will maintain appropriate insurance cover as required by law in relation to its cleaning services. Details of insurance cover can be provided to the Client upon request.

8. Cleaning Standards and Complaints

8.1 The Client should inspect the work as soon as reasonably possible after the completion of each visit.

8.2 If the Client is dissatisfied with any aspect of the services, they must notify the Company within 24 hours of the visit, providing reasonable details of the issue.

8.3 The Company will investigate all complaints and, where appropriate, may arrange for a re-clean of the affected areas or offer another proportionate remedy. This will be the Clients sole and exclusive remedy in relation to any claims regarding the quality of the services.

8.4 Failure to notify the Company of any issue within 24 hours of the visit may affect the Companys ability to investigate and address the matter and may limit the availability of a re-clean or other remedy.

9. Waste Handling and Environmental Regulations

9.1 The Company will handle ordinary household and office waste generated in the course of cleaning in a responsible manner, in accordance with applicable waste and environmental regulations.

9.2 The Companys services do not normally include the removal and off-site disposal of waste or bulky items. Where such removal is requested and accepted by the Company, additional charges will apply and the Company will manage the waste in accordance with applicable rules.

9.3 The Client must notify the Company in advance of any hazardous or regulated waste present at the Premises. Hazardous substances include, but are not limited to, chemicals, solvents, medical waste, syringes, asbestos, and other materials classified as hazardous.

9.4 The Company reserves the right to refuse to handle, move, or dispose of any waste that is hazardous, unlawful to transport, or not reasonably within the scope of standard cleaning services.

9.5 The Client remains responsible for compliance with all relevant laws and regulations in relation to any specialist or hazardous waste present at the Premises. The Company will not be liable for any fines, penalties, or losses arising from such waste where the Client has failed to disclose its presence or nature.

10. Liability and Insurance

10.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10.2 Subject to clause 10.1, the Companys total liability to the Client in respect of all losses arising under or in connection with the Agreement shall be limited to the total charges paid by the Client to the Company for the services giving rise to the claim in the 12 months preceding the event giving rise to the claim.

10.3 The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.

10.4 The Company will not be responsible for wear and tear, pre-existing damage, deterioration of surfaces or materials, or damage arising from the use of products supplied by the Client.

10.5 The Client must notify the Company in writing of any alleged damage or loss arising from the services within 24 hours of becoming aware of the issue and must give the Company a reasonable opportunity to inspect the damage and, where appropriate, to make good or compensate for the loss.

10.6 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, accidents, interruptions to utilities, or industrial disputes.

11. Keys and Security

11.1 Where the Client provides the Company or the Cleaner with keys or access codes, these will be kept secure and used only for the purpose of providing the services.

11.2 The Company will take reasonable steps to protect keys and access details, but will not be liable for loss or damage arising from circumstances beyond its control, such as theft or burglary where there is no evidence of negligence by the Company or its staff.

11.3 The Client is responsible for ensuring that any alarm or security system is appropriately configured to allow the Cleaner to enter and exit the Premises at the agreed times.

12. Termination

12.1 Either party may terminate an ongoing or recurring service agreement by giving the other party written notice. Unless otherwise agreed, a minimum of 14 days notice will apply for regular cleaning arrangements.

12.2 The Company may terminate the Agreement with immediate effect where the Client fails to pay for services when due, breaches these Terms and Conditions, behaves abusively or unreasonably towards staff, or where continuing the services would, in the Companys opinion, pose a health, safety, or security risk.

12.3 Upon termination, all outstanding sums for services provided up to the date of termination shall become immediately due and payable.

13. Personal Data and Privacy

13.1 The Company will collect and process personal data about the Client in order to provide the services, manage bookings, process payments, and communicate with the Client.

13.2 The Company will handle personal data in accordance with applicable data protection laws and its internal privacy practices.

13.3 The Client is responsible for ensuring that any personal data relating to third parties at the Premises is appropriately protected and that the Company is informed of any restrictions relevant to the performance of the services.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and, for ongoing services, after reasonable notice has been given to the Client.

14.2 Continued use of the services after any amendments take effect will be deemed acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another business as part of a restructuring or transfer of operations, provided that this does not reduce the protections available to the Client under this Agreement.

16.4 These Terms and Conditions, together with any booking confirmation or written agreement between the parties, constitute the entire agreement between the Client and the Company in relation to the services and supersede all previous communications, representations, or understandings.